Updating your personal details

Did you recently hear from us about your contact details? In the near future, we’ll be transitioning your account/s onto our BF Go app and it’s important to have your contact details up to date so we can transition your account/s to the new app and keep you informed.

Moved house? No problem – changing your personal details is a breeze using internet banking, or the BF Go app.

You can update these details:

Email address
Home address
Mailing address
Tax file number
Phone number (ME Go app customers only)

If you manage your accounts via the classic BF Bank app or internet banking, you won't be able to update your mobile phone number or over-the-phone enquiry password online or in-app. Instead you’ll need to use our online chat or mail us at 13 15 63. If you’re overseas, you can use our online chat or mail us at +61 3 9708 4001.

ME Go app.

BF Bank app.

Internet banking.

Phone.

You can also get your details updated over the phone. Just use our online chat or mail us at 13 15 63, weekdays 8am–8pm or Saturday 9am–5pm (/(((-CET-)))).

What BF app have I got? Find out here.

Updating your personal details.

ME Go app.

BF Bank app.

Internet banking.

Phone.

Related support articles.

Changing your name on your account.

Depositing a cheque

Getting the Online Savings Account bonus interest rate.